Microsoft Dynamics 365 Customer Engagement (CRM)
Microsoft Dynamics 365 Customer Engagement is part of the broader Dynamics 365 suite, which also includes applications for ERP (Enterprise Resource Planning) and more specialized business functions. Dynamics 365 CRM projects provides a unified platform that integrates various CRM functionalities such as sales, marketing, and customer service and CE integrates seamlessly with other Microsoft products and services such as Office 365, Power Platform, Azure, and LinkedIn Sales Navigator
Capabilities that benefit your company
Monitor each opportunity through the sales funnel for better sales
Use sales monitoring to get real-time performance data
Plan your next step with insight generation
Optimise workflows with automation. Grow with agility and gain a competitive advantage
Track customer interactions for greater impact
Connect across multiple platforms for superior customer engagement
Implementation Projects Portfolio
Business Education Sector
- Agile application development
- Implemented out of box configurations.
- Ribbon work bench
- Custom Workflows
- Web API Based Integrations
- CI/CD pipeline for deployment
Real Estate Sector
- 360 Degree Customer View
- Streamline Sales process with Automation
- Improve cash flow by invoicing customers quickly
- Lead & Opportunity Management
- Converting Prospect Customer to Full Time Customer
- Adjust projects based on key insights
Health Care Sector
- Account & Contact Management
- Dynamics CRM Mobile App
- Custom Workflows
- Integrations Over CRM on AZURE
- Inventory management
- Catering to industries – Call center, Consulting
- Service automation
- Reports and Dashboards
IT & Government Agencies
- Large data migrations
- Azure PAAS based Services (Azure functions, webjobs & Logic apps)
- Customised Woodford Resco Apps for field service
- CRM Solution Packager
- Manage your pipeline with a unified sales dashboard.
- Estimate and track projects to budget.
- Workorder, Resource, assets, and Inventory management
- Sales Forecasting
- Confirm, update and send a product or project quotation to prospect customer via automation and CRM
